Chapter 7

The Importance of Interpersonal Skills

• I will pay more for the ability to deal with people than for any other ability under the sun. -John D
• Be courteous to all, but intimate with a few, and let those few be well tried before you give them your confidence. True friendship is a plant of slow growth, and must under go and withstand the shocks of adversity before it is entitled to the appellation. -George Washington
• When you are good to others, you are best to yourself. -Benjamin Franklin
• It is one of the most beautiful compensations of life that no man can sincerely try to help another without helping himself. -Ralph Waldo Emerson

Some Factors that prevent building and Maintaining Positive Relationships:

1. Selfishness
2. Lack of courtesy
3. Inconsiderate behavior
4. Not meeting commitments
5. Rude behavior
6. Lack of integrity and honesty
7. Self centeredness
8. Arrogance
9. Conceit

• GREED: is like a sea water; the more you drink, the more thirstier you get.
• Egotism is the anesthetic that deadens the pain of stupidity. -Knute Rockne
• Jealousy is...a tiger that tears not only its prey but also its own raging heart. -Michael Beer

• TRUST: All relationships are TRUST relationships.

Factors that build TRUST;

1. Reliability
2. Consistency
3. Respect
4. Fairness
5. Openness
6. Congruence
7. Competence
8. Integrity
9. Acceptance
10. Character
11. Courage